Shipping & Returns
All payments are accepted and processed through STRIPE or PayPal.
If you have any trouble with processing your order (billing/shipping address didn't update in PayPal), please contact us right away so we may notate the correct address.
If your package is shipped and marked delivered by USPS and you did not receive it or you think the package was stolen, you must contact USPS about the matter. We are not responsible for the package's delivery after it has been dropped it off at USPS.
All items will be shipped through USPS.
Please make sure the address you provide through PayPal is correct. If you are purchasing a gift to be sent to someone other than you, please provide their shipping address on PayPal. We will ship the gift to that address.
Currently, processing time is 5-6 business days for your order to be processed, shipped, and dropped off to USPS. This does not include weekends or holidays.
We will not replace purchases that have been sent to the incorrect address. Any returned packages due to incorrect address or information missing from the address will be subject to a fee (shipping rate) to resend the package to the customer. The customer will be given the option to pay for the shipping or opt for a refund (if the item was returned to W&R),to place the order again with the correct address. This will be dealt with case by case as there will be exceptions.
REFUNDS AND EXCHANGES
What happens if my container is broken or my butter/polish leaked?
Please contact us right away, email us INFO@WESTERNANDROSE.COM with your order information, name and address.
Do you accept returns?
We do not accept returns. Anything sent back to us will be disposed of.
My order isn't what I expected, what should I do?
If you are unsatisfied with your order, please contact us as soon as possible so that it may be rectified (if possible) asap. Please do not wait.
Additional Policies and FAQs
I received my butter and it's too firm/too soft/gritty. Why is that?
Not all butters are created equal. There are varying degrees of firmness and softness. Shea butter tends to be somewhat soft, mango butter is firm and cocoa butter is hard. If your butter is gritty, it more than likely crystallized because of the temperature. While we try to do the best we can to make sure your butter does not get too warm during shipping, we have no control over the environment. The grit will emulsify, just like the butter does when warmed with your hands.
Important: Please perform a skin test before using Western & Rose bath and body products. If rash or irritation occurs, please discontinue use.
Last updated: JANUARY 1. 2017